We want you to be happy with our product, and we understand that sometimes things go wrong. If there is a problem with the order; ie, an item is broken, or the wrong item is placed in your box, please E-mail us immediately. We will, of course, make it right as quickly as possible.

If upon receipt of your order you realize that you made a mistake in ordering - that, for example, you wanted a Red Velvet HohoHeel and instead recieved a Denim Hohoheel, we will accept returns. You MUST first notify us of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable.

If for any reason you find it necessary to change or cancel an order, please email us at sales@hohoheel.com within 30 minutes of placing the order. After that time we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined above. If the package has been packed and postage applied to the box, you will be charged the S&H we have invested.